Collector trust is critical to the Artbay experience. A 24-hour cancellation policy can boost collector confidence and trust, ultimately resulting in more orders being placed. 

If a collector changes their mind about an order, they may submit a cancellation request within 24 hours to Artbay’s Admin team. Artbay’s team will contact you if a cancellation request has been made. 

The 24-hour window begins when we approve an order and Artbay receives the collectors payment.

To qualify for an order cancellation, the collector must:

• Complete the entire transaction, including all communications, through one of Artbay’s secure checkout methods.

• Notify Artbay of their desire to cancel the order within 24 hours of order confirmation.

Orders cancelled before a shipment is sent will not incur a shipping fee and will qualify for a full refund. For orders that are both shipped and cancelled within the 24-hour window, Artbay will ask that you reroute the shipment back to the sender. Following proof of shipment (e.g. tracking and/or receipt).

How do returns work?

A collector may request to cancel their order within 24 hours of order confirmation. After this 24-hour period, the sale is considered final.

We will be in touch with you regarding facilitating a return or exchange in the following cases:

In the event that the work arrives damaged or not as described in the listing must be reported within 7 days of receipt.

Items not received must be reported within 7 days of the latest expected delivery date.

Items with authenticity concerns must be reported within 90 days of delivery.

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