ARTBAY SHIPPING POLICY

All orders are processed the same day after receiving your order confirmation and payment. You will receive another notification when your order has shipped.

Couriers

We ship through the top local and international shipping companies. This includes – but not limited to – UPS, Aramex, Fedex, DHL, Zajel, and Emirates Post.

Domestic shipping

For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout.

Free domestic delivery is available for orders over AED 1000 within the United Arab Emirates. For orders under AED 1000, we charge AED 100 for local delivery.

Deliveries are made from 8:00am to 9:00pm Saturday to Thursday. We will contact you via email or text message with the phone number you provided at checkout to notify you on the day of our arrival.

International shipping

We offer international shipping to most of the countries. Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer unless it was clearly mentioned by our customer service prior placing the order that we will be responsible for the destination charges.

Our average shipping transit time

• USA: 3 to 7 days

• Europe: 2 to 5 days

• GCC: 1 to 3 days

• Others: 3 to 7 days

Checking order status

When your order has shipped, you will receive an email and/or sms notification from us which will include a tracking number you can use to check its status. Please allow 2 business days for the tracking information to become available.

If you haven’t received your order within 2 business days of receiving your shipping confirmation email, please contact us at admin@artay.gallery with your name and order number, and we will look into it for you.